How do I sign in to the PostSnag extension?

You sign in to the PostSnag extension with your email and password, or with Continue with Google, using the same PostSnag account you use on the dashboard. Facebook login isn't an option: PostSnag never asks for your Facebook password, and there's no way to sign in with your Facebook account. You stay logged into Facebook in your browser as normal, completely separate from your PostSnag account.

How to sign in

1. Click the PostSnag icon in your Chrome toolbar, or open the panel on a Facebook page.

2. If you're not signed in, you'll see a sign-in screen headed "Welcome Back to PostSnag," with the line "Capture what's working on Facebook, grab posts as you scroll and keep them organized."

3. Choose Continue with Google, or enter your email and password.

4. After signing in, the panel briefly (about two seconds) shows a "Setting things up" screen, then loads your account and library.

[Screenshot: The extension's "Welcome Back to PostSnag" sign-in screen]

If you don't have a PostSnag account yet, the sign-in screen links straight to sign-up on the dashboard. You can also create an account at app.postsnag.com directly, then come back and sign in to the extension with the same email and password.

Two entry points, one sign-in screen

Where you click the PostSnag icon changes what opens:

• On a Facebook tab, while signed in: clicking the toolbar icon toggles the on-page panel directly. No popup, just the panel.

• Anywhere else, or while signed out: clicking the toolbar icon opens a small popup instead, with sign-in and an "Open Dashboard" button. There's no Facebook page for a panel to appear on, so you get the popup.

If you're signed out and on a Facebook tab, the panel itself shows the sign-in screen described above rather than the popup.

One account, signed in everywhere

The extension and the dashboard use the same PostSnag account and the same sign-in. Sign in from any one of them, the toolbar popup, the in-page panel, or the dashboard, and you're signed in on all of them within a moment. You never need to sign in on purpose more than once per device.

Your PostSnag account vs. your Facebook account

These are two separate things. Your PostSnag account saves your capture history and gives you access to the dashboard. Your Facebook login is what lets you browse Facebook normally in your own browser, which is what PostSnag reads from as you scroll. PostSnag never asks for, stores, or needs your Facebook password, and signing in or out of PostSnag has no effect on your Facebook session.

Why you might get signed out unexpectedly

PostSnag keeps you signed in with a token that refreshes automatically in the background, so you normally never notice it happening. In uncommon situations, such as a long stretch without opening PostSnag, a cleared browser session, or a network hiccup at the exact moment a refresh was due, that refresh can fail. When it does, PostSnag signs you out rather than leaving the extension in a broken, half-signed-in state. Your already-captured data isn't affected; sign back in and everything is exactly where you left it.

Common questions

Can I sign in with Facebook?
No. Sign in with your email and password, or with Continue with Google. PostSnag never asks for your Facebook login.

Do I need separate accounts for the extension and the dashboard?
No. One PostSnag account works on both, and signing in on one signs you in on the other automatically.

What if I don't have a PostSnag account yet?
Create one from the sign-in screen in the panel, which links to sign-up, or sign up directly at app.postsnag.com.

I signed in but another surface still shows the sign-in screen. What do I do?
Give it a moment; it should update on its own. If it doesn't, close and reopen the panel, or refresh the Facebook tab.

Why was I suddenly signed out and asked to sign in again?
This is usually a rare, one-off failure in the background sign-in refresh, not something you did wrong. Sign back in; your captured data is unaffected.