I upgraded but still see free-plan limits. What do I do?

PostSnag can keep showing free-plan limits for a short while right after you upgrade, since your plan is confirmed through your account and checked fresh by the extension each time the panel opens. Give it a minute or two before treating it as anything more than normal syncing.

There can be a brief delay between your payment going through and that confirmation reaching the panel, and that delay is expected, not a sign the upgrade didn't work.

Why this happens

Your plan status lives on your account, not stored permanently inside the extension itself. Every time the panel opens, it checks your account for your current plan and limits. Right after an upgrade goes through, that confirmation needs a moment to reach the extension, so a panel that was already open, or one you open right away, can briefly keep showing the weekly scan limit or the 30-post cap until it catches up.

A few specific situations are worth knowing about, since they look like the same problem but have slightly different fixes:

• A panel or tab that was already open before you upgraded. That instance loaded your plan status before the upgrade happened, so it won't know about the change until it's reopened or refreshed.

• Multiple Facebook tabs open at once. Each open tab can have its own instance of the panel. Upgrading updates your account, not each open tab individually, so a tab you had open before upgrading may need its own refresh.

• Signing in with a different method than you upgraded with. If you have more than one way of signing in, for example an email and password account and a separate Google sign-in, upgrading applies to the account you were signed into during checkout. Signing into the extension with a different account shows that account's plan instead.

What to do

1. Close and reopen the panel, or the toolbar popup, a minute or two after upgrading.

2. If closing and reopening the panel isn't convenient, simply refreshing the Facebook tab has the same effect.

3. Confirm you're signed in to the same account you upgraded. Check the email shown in Settings > Account on your dashboard against the email on your upgrade receipt.

4. If limits still show after a few minutes, sign out and back in to force a full refresh.

5. If you have more than one open Facebook tab with the panel active, refresh each one rather than assuming they'll all update together.

6. Contact support@postsnag.com if free-plan limits are still showing after all of the above, including the email address on your account so it can be checked directly.

How to avoid it

Right after checkout, give the extension a minute or two before checking whether your new plan applied. It's a normal part of how the plan check works, not something to troubleshoot immediately. If you tend to keep several Facebook tabs open, get in the habit of refreshing them after any account change, upgrading included, rather than assuming an already-open tab will pick it up automatically. Sticking to one sign-in method (either email and password, or Google) also avoids any confusion about which account's plan you're checking.

[Screenshot: The panel's free-plan notice next to the "Go Pro" link]

Common questions

How long should I expect to wait after upgrading?
Usually just a minute or two. If it's been longer than that, close and reopen the panel, or sign out and back in.

Do I need to reinstall the extension after upgrading?
No. Closing and reopening the panel, refreshing the Facebook tab, or signing out and back in is enough to pick up your new plan. Reinstalling isn't necessary.

I upgraded on my phone or another device. Will the extension know?
Yes, since your plan is tied to your account, not a device. Sign in to that same account in the extension and give it a moment to catch up.

Could I have accidentally upgraded a different account?
It's possible if you have more than one sign-in method. Check the email in Settings > Account against your upgrade receipt to confirm you're looking at the right one.

What if signing out and back in doesn't fix it?
Reach out to support@postsnag.com with the email address on your account, and it'll get sorted out from there.