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Troubleshooting
Why am I asked to sign in twice?
Why does the Collected count change when I scroll back up?
Why do I get a connection error when I export?
How do I contact PostSnag support?
Why does my dashboard data look out of date after switching profiles?
Does PostSnag slow down Facebook or my browser?
Why does my export seem to be missing the most recent post?
Why does the first post on a profile seem to be missing?
Why didn't a photo, album, or video fully capture?
Does PostSnag work on non-English Facebook?
Why is nothing getting captured on a profile?
Why am I only seeing a preview of a profile's posts? (Free plan)
Why do post counts look different across the panel, dashboard, and Facebook?
Why do posts show up under a different profile than expected?
Why does a profile's name or picture look wrong?
Why was I signed out unexpectedly?
I upgraded but still see free-plan limits. What do I do?
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  1. Troubleshooting

Troubleshooting

Quick fixes for capture counts, missing posts, sign-in, and anything that looks off.

By PostSnag

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17 articles