How do I contact PostSnag support?

PostSnag offers two ways to reach support: the support popup in the bottom-right corner of any page in your PostSnag dashboard, where you can message the team or search this help center directly, and email at support@postsnag.com. Either way, you'll usually get a reply within one business day.

Support can help with anything about how PostSnag captures, exports, or displays your data, plus questions about your account or your plan. A few details up front help you get a useful answer on the first reply instead of a round of back and forth.

Two ways to reach support

The support popup, on every page of your dashboard. Look for the support button in the bottom-right corner of any page in your PostSnag dashboard. Click it to open the popup, which gives you two options: message the team directly, or search the help center right there, without leaving what you're doing. Searching first is often the fastest way to find your answer before you wait on a reply at all.

[SCREENSHOT: The support popup open in the bottom-right corner of the dashboard, with the message and search options visible]

Email. Email support@postsnag.com for the same kind of help, whether that's instead of the popup or for anything its search doesn't turn up. It reaches the same team either way, with the same reply time.

Why support exists

Most day-to-day PostSnag questions are already covered somewhere in this help center: capture behavior, exporting, plans, and account settings all have their own articles, and the popup's search reaches all of them without leaving your dashboard. Support exists for the smaller set of things that genuinely need a real person: a situation that doesn't match anything already written up, a billing or account-specific question tied to your own history, or something that just feels off and you want a second set of eyes on it. Knowing what to send, and what support can and can't actually fix, gets you a faster, more useful answer either way.

What to include for the fastest answer

1. Search the help center first, either through the popup or here directly. Many capture and export questions are already covered, with the exact steps, in an existing article.
2. Describe what you were doing when the issue came up. For example, capturing a profile, exporting to your dashboard, signing in, or exporting a file. The more specific the moment, the easier it is to understand what happened.
3. Include the profile type involved. Personal profile, Page, or group, and the profile, Page, or group name or URL if you're able to share it.
4. Include your browser, and its version if you know it. PostSnag is built for Chrome and other Chromium browsers, so this helps rule out anything specific to your particular setup.
5. Attach a screenshot if you have one. It's not required, but it's often the fastest way to show exactly what you're seeing.

Before you write in

Nothing is lost if you need to stop mid-capture before writing to support. Posts you've captured save locally as you scroll and stay saved on your device until you click Export To Dashboard, whether that's later the same day or after you hear back. Close the tab, come back whenever you're ready, and pick up where you left off. There's no rush to export before you reach out, and no risk of losing what you've already scrolled past.

What support can and can't help with

Support can help with anything about how PostSnag itself behaves: capturing, exporting, your dashboard, your account, or your plan and billing. What support can't do is fix an issue with your actual Facebook account, since that's a separate system PostSnag doesn't control. Signing into Facebook, an account restriction or ban, and Facebook's own privacy settings all need to go through Facebook directly rather than through PostSnag support. If your question turns out to be about Facebook itself rather than about PostSnag, support will let you know so you're not waiting on an answer PostSnag can't provide.

PostSnag is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., which is part of why Facebook account issues sit outside what PostSnag support can resolve.

Common questions

How long does it take to hear back from support?

Usually within one business day, whether you message through the popup or by email.

Where do I find the support popup?

In the bottom-right corner of any page in your PostSnag dashboard. Click it to message the team or search the help center.

What's the difference between the popup and email?

The popup lets you search the help center or message the team without leaving your dashboard. Email reaches the same team the same way. Use whichever is more convenient; neither gets you a faster reply than the other.

What should I include in my message for the fastest answer?

What you were doing, the type of profile, Page, or group involved, and your browser. A screenshot helps if you have one, but isn't required.

Can support help with a Facebook login or account issue?

No. Issues with your actual Facebook account, like signing in, a restriction, or a privacy setting, are handled by Facebook directly. PostSnag support can help with anything related to capturing, exporting, or your PostSnag account and plan.

Related articles

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