Why does my dashboard data look out of date after switching profiles?

PostSnag's dashboard only reflects what you last sent it with Export To Dashboard, so switching between profiles on Facebook without exporting again, or coming back to a profile later, can make the dashboard look like it's behind what you actually captured. The panel itself can also briefly hold onto a previous profile's details for a moment right after you switch. Both are expected, and both settle within moments once you know what's happening.

Why this happens

The dashboard updates only when you export, not while you scroll. Capturing posts by scrolling only ever saves them locally in your own browser. Nothing reaches your dashboard automatically, no matter how many profiles you scroll through in a session. If you switch from one profile to another and only exported the first one, the second profile's dashboard page won't show anything new until you click Export To Dashboard for it too. Revisiting a profile you captured a while ago works the same way: whatever's on its dashboard page reflects your last export for that profile, not necessarily your most recent scroll.

The panel holds onto its last view for a moment when you switch. The panel is built to keep showing useful information rather than flashing to a blank screen the instant you navigate to a new profile. For a moment right after you switch, you may still see the previous profile's Collected count or details before the panel catches up to the new page.

[Screenshot: The panel briefly showing a previous profile's Collected count right after switching to a new profile]

Local capture and your dashboard are two separate stores. What you've captured lives on your own device first. Your dashboard is a separate, synced view of whatever you've explicitly sent it. Removing or changing something on the dashboard side doesn't reach back and clear what's stored locally in the extension, and capturing more locally doesn't reach the dashboard until you export again. The two can look briefly out of step with each other because they genuinely are two different places until you sync them.

What to do

1. Give the panel a moment after switching to a new profile on Facebook. It updates automatically in most cases with no action needed from you.

2. Click Export To Dashboard again for a profile any time you want its dashboard page to reflect what you've most recently captured, including after switching away and coming back to it later.

3. Refresh the Facebook tab if the panel still looks like it's showing the wrong profile after a few seconds.

4. Refresh the dashboard page itself if a profile you just exported still looks behind. Dashboard pages sometimes need a reload to pick up a fresh export.

5. Recapture (rescan) a profile if you think its stored details themselves are outdated at the source. Scrolling it again overwrites what's stored locally with a current version.

Keeping the dashboard current

Make exporting the last step of each profile before you move to the next one, rather than scrolling through several profiles and exporting once at the end. Exporting right after you finish a profile keeps its dashboard page matched to what you just captured, instead of relying on remembering to go back and export it later.

Common questions

Why did the panel show the wrong profile right after I switched?
That's a brief handoff moment. The panel keeps showing your last profile's details rather than going blank while it loads the new one, and it updates within moments.

I removed a profile from my dashboard. Why does the extension still show it?
Local capture data lives on your device, separate from your dashboard. Removing something from the dashboard doesn't clear what's already stored locally in the extension.

Why doesn't the dashboard update while I'm still scrolling Facebook?
Only clicking Export To Dashboard sends anything to your dashboard. Scrolling and capturing only ever builds up your local, on-device data.

Do I need to export every profile separately?
Yes. Export To Dashboard is a per-profile action. Capturing several profiles in one session doesn't automatically send all of them; each one needs its own click.

How do I force a profile's stored details to fully update?
Capture it again. Scrolling a profile you've already scanned refreshes its locally stored details, and exporting again sends the current version to your dashboard.