How do I contact PostSnag support?

Email support@postsnag.com for anything this help center doesn't answer. You'll usually get a reply within one business day.

Support can help with anything about how PostSnag captures, exports, or displays your data, plus questions about your account or your plan. A few details up front help you get a useful answer on the first reply instead of a round of back and forth.

Why this happens

Most day-to-day PostSnag questions are already covered somewhere in this help center: capture behavior, exporting, plans, and account settings all have their own articles. Support exists for the smaller set of things that genuinely need a real person: a situation that doesn't match anything already written up, a billing or account-specific question tied to your own history, or something that just feels off and you want a second set of eyes on it. Knowing what to send, and what support can and can't actually fix, gets you a faster, more useful answer either way.

What to do

1. Check this help center first for a quick answer. Many capture and export questions are already covered, with the exact steps, in an existing article. If you find your situation described there, you may not need to wait on a reply at all.

2. Describe what you were doing when the issue came up. For example, capturing a profile, exporting to your dashboard, signing in, or exporting a file. The more specific the moment, the easier it is to understand what happened.

3. Include the profile type involved. Personal profile, Page, or group, and the profile, Page, or group name or URL if you're able to share it. This helps narrow down whether something is specific to that page or more general.

4. Include your browser, and its version if you know it. PostSnag is built for Chrome and other Chromium browsers, so this helps rule out anything specific to your particular setup.

5. Attach a screenshot if you have one. It's not required, but it's often the fastest way to show exactly what you're seeing.

Before you write in

Nothing is lost if you need to stop mid-capture before writing to support. Posts you've captured save locally as you scroll and stay saved on your device until you click Export To Dashboard, whether that's later the same day or after you hear back. Close the tab, come back whenever you're ready, and pick up where you left off. There's no rush to export before you reach out, and no risk of losing what you've already scrolled past.

What support can and can't help with

Support can help with anything about how PostSnag itself behaves: capturing, exporting, your dashboard, your account, or your plan and billing. What support can't do is fix an issue with your actual Facebook account, since that's a separate system PostSnag doesn't control. Signing into Facebook, an account restriction or ban, and Facebook's own privacy settings all need to go through Facebook directly rather than through PostSnag support. If your question turns out to be about Facebook itself rather than about PostSnag, support will let you know so you're not waiting on an answer PostSnag can't provide.

PostSnag is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., which is part of why Facebook account issues sit outside what PostSnag support can resolve.

Common questions

How long does it take to hear back from support?
Usually within one business day.

What should I include in my message for the fastest answer?
What you were doing, the type of profile, Page, or group involved, and your browser. A screenshot helps if you have one, but isn't required.

If I close Facebook before exporting, do I lose what I captured?
No. Captured posts save locally as you scroll and stay saved until you click Export To Dashboard, even if you close the tab first.

Can support help with a Facebook login or account issue?
No. Issues with your actual Facebook account, like signing in, a restriction, or a privacy setting, are handled by Facebook directly. PostSnag support can help with anything related to capturing, exporting, or your PostSnag account and plan.

Is there a faster way to reach support than email?
Email is the way to reach PostSnag support. Checking this help center first often answers common capture and export questions immediately, without waiting on a reply.

PostSnag is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.