Why is nothing getting captured on a profile?

PostSnag shows zero posts collected when a profile page hadn't actually finished loading and rendering posts in your browser at the time you scrolled, or when you're on a part of Facebook PostSnag doesn't capture from. It can only read posts Facebook has already put on your screen, using your own signed-in session; it can't collect anything that isn't actually there to read, no matter how much you scroll.

Why this happens

Capture depends on Facebook's page fully loading and rendering posts as you scroll, in a tab where you're signed in to Facebook itself. A few different situations can leave a profile page without any posts actually rendered for PostSnag to read:

• A slow connection or a page that hasn't fully loaded. If Facebook's own page is still loading in the background, there may be nothing rendered yet, regardless of how much you scroll.

• A redirected URL. Occasionally a link redirects to a slightly different page than expected, such as a login prompt or an intermediate page, before landing on the actual profile.

• A tab that never came into focus. PostSnag works best on a tab that's open and active while you scroll. A background tab that never gets focus may not behave the same way.

• Being signed out of Facebook itself in that tab, which is a separate thing from being signed in to PostSnag. PostSnag needs both.

• Being on a part of Facebook that isn't a profile, Page, or group. Capture is built specifically for personal profiles, Pages, and group member views. Sections like Watch, Marketplace, Events, Notifications, Settings, the top-level Reels tab, Stories, Bookmarks, Friends, Jobs, Weather, and Fundraisers aren't post feeds PostSnag reads from, so scrolling one of those will always show zero, by design, not as something to fix. One exception worth knowing: a specific person's own Reels tab, at their profile followed by "/reels," still counts as part of their profile and does capture normally.

What to do

1. Confirm you're signed in to Facebook itself in that browser tab. Being signed in to PostSnag is separate from being signed in to Facebook, and PostSnag needs both to capture anything.

2. Refresh the profile page, and check that posts are visible on Facebook itself before you start scrolling.

3. Confirm you're actually on a profile, Page, or a member's profile inside a group, not on a section like Watch, Marketplace, or Notifications.

4. Scroll slowly from the top of the profile once you've confirmed posts are visible.

5. Keep the tab focused and active while you scroll, rather than switching to another tab partway through.

6. Try a different profile you know has posts, to confirm PostSnag is capturing normally in general, then go back to the original profile and rescan.

How to avoid it

Get in the habit of confirming Facebook's own page has actually loaded, with posts visible, before you start scrolling on any new profile. Keep the tab focused while you scroll rather than working in another tab or window at the same time. If you're scanning a link someone sent you, land on the profile's main page itself rather than a section like Watch or a single shared post, since those aren't places PostSnag captures from even when everything else is working normally.

[Screenshot: The panel's empty state reading "No posts captured yet. Scroll the profile and posts will appear here as they come into view."]

Common questions

Do I need to be signed in to both Facebook and PostSnag?
Yes. PostSnag captures posts from your own logged-in Facebook session, so you need to be signed in to Facebook in that tab, separately from being signed in to PostSnag itself.

It works on other profiles, just not this one. What's different?
Refresh the page and confirm posts are visible on Facebook first, then rescan. A page that loaded in an unusual state is the most common reason one profile behaves differently from another.

Does PostSnag capture from every part of Facebook?
No. Capture works on profiles, Pages, and groups (specifically, member profiles viewed from inside a group). Sections like Watch, Marketplace, Notifications, Stories, and similar aren't post feeds PostSnag reads from, so zero posts there is expected.

Does someone's Reels tab count as their profile?
Yes, a specific person's own Reels tab is treated as part of their profile and captures normally. Facebook's general, top-level Reels section is different and isn't a supported surface.

Will PostSnag capture posts if the tab is in the background?
It's built to work best on a tab that's open and in focus while you scroll. If a tab never came into focus, bring it forward, refresh, and scroll again.