How long does PostSnag keep my data?

PostSnag keeps your account and everything you have captured for as long as your account stays active. There is no automatic countdown or inactivity timer quietly deleting things behind the scenes. Your data stays until you remove it yourself or ask PostSnag to.

Here is exactly what that looks like, step by step.

While your account is active

Everything you have captured, your Profiles library, Bookmarks, and Folders, stays in your dashboard for as long as your account exists. Going weeks or months without opening PostSnag does not put your data at risk. There is no inactivity clock running against you, and nothing gets quietly purged for being old or unused.

How to delete a captured profile

Deleting a profile removes it, and every post captured under it, for good. You can do this from any of three places:

1. From your Profiles library, hover the profile's card and click the delete icon that appears.

2. From the profile's own page, open the ··· menu and choose delete.

3. From Recent profiles, click the trash icon next to the profile.

[Screenshot: The delete icon on a profile card in the Profiles library]

Any of the three removes that profile and its posts from your dashboard immediately. This cannot be undone, so if you are not sure, export the profile first. See How does PostSnag work?.

How to un-bookmark a post or profile

Saved items are not the same as captured ones. Un-bookmarking removes something from your Bookmarks list, but does not delete the underlying captured post or profile. Click the bookmark icon on any saved post or profile card to remove it. There is no confirmation step; it comes off your Bookmarks list immediately.

Folders

You can create Folders (up to 10) and add captured posts to them, but there is currently no delete control for a Folder itself. If you want a Folder's contents gone, remove the individual posts, or the profile they belong to, instead.

Deleting your whole account

There is no self-service "delete my account" button in PostSnag today. To delete your account and everything tied to it, email support@postsnag.com from your account's email address and ask for it to be removed. This is different from deleting a single profile yourself: a support-requested account deletion clears your entire account, while deleting a profile only clears that one profile's data.

What happens if you downgrade or cancel instead

Downgrading from Pro or Lifetime back to Free, or cancelling, does not delete anything. The posts you already captured and saved stay in your account. Going forward, the Free plan's limits apply to new activity: 3 profile scans a week, 30 posts saved per profile per scan. Nothing already saved gets trimmed down to fit those limits retroactively. If you have specific questions about your own account's data after a plan change, support@postsnag.com can look at the details with you.

What doesn't necessarily go away: public Discovery data

Public post data that became part of the shared Discovery feed is the same public content anyone could already see by visiting that profile on Facebook. Because it was captured for the benefit of everyone using PostSnag, not stored as something private to your account, it may persist in Discovery independently of your account. Deleting your account removes your account and its private data, your saved Bookmarks, Folders, and profile-level details, but it does not necessarily scrub public posts you once captured out of that shared pool. See How does the shared Discovery dataset work? for the full picture.

Billing records and backups

Billing records and system backups may be retained longer than your active account data, as needed for legal, accounting, or security reasons. This is standard practice, common to any paid service, and is not something you need to manage yourself.

Common questions

Does PostSnag delete my data automatically if I stop using it?
No. Your data stays until you delete it yourself or ask support to remove it. There is no inactivity timer counting down in the background.

Can I delete just one captured profile instead of everything?
Yes. Delete it from your Profiles library, its own page, or Recent profiles, and every post captured under it goes with it.

If I delete my account, does that remove posts I captured that show up in Discovery?
Not necessarily. Discovery is a shared feed built from public Facebook data, so posts you captured that became part of it may persist independently of your account.

Why can't I delete a Folder?
There is no delete control for Folders in PostSnag today. You can create Folders and add posts to them, but removing a Folder itself is not currently available.

What happens to my data if I downgrade my plan?
Nothing you already captured gets deleted. Your existing posts stay saved to your account, and the Free plan's limits apply to new scans going forward.

PostSnag is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.