How do I delete my account and data?

Deleting your PostSnag account isn't self-service today. There's no Delete account button anywhere in the product, though you can delete individual captured profiles yourself in the dashboard anytime, and email support@postsnag.com to remove your entire account and its data.

These are two different actions. Deleting a profile clears specific captured data but leaves your account, plan, and everything else intact. Deleting your account removes the account itself.

What you can delete yourself, right now

Delete a captured profile

Deleting a profile removes that profile and every post captured under it, for good. You can do this from any of three places, and all three lead to the same confirmation:

1. The delete icon on a profile's card in your Profiles library.

2. The ··· menu on the profile's own page, which has a danger-styled "Delete profile" option.

3. The trash icon next to a profile in your Recent profiles list.

Whichever route you use, PostSnag confirms with: "Delete <name>? This removes the profile and its captured posts from your library. Once deleted, it can't be recovered." Read that last line literally: there's no undo and no recovery once you confirm.

[Screenshot: The delete confirmation modal on a profile's page]

Un-bookmark a post or profile

If you just want something out of Bookmarks rather than gone entirely, click its bookmark icon again to un-save it. This doesn't delete the underlying profile or post; it only removes it from your Bookmarks list.

What you can't delete yourself: Folders

Folders can't be deleted once created today. You can create folders (up to 10) and add posts to them, but there's no delete control for a folder itself in the current dashboard. If a folder is cluttering things up, the practical workaround is to stop adding to it and create a new one instead; there isn't a way to remove the old one.

Recent profiles: remove is not delete

The Recent profiles list also has an X icon next to the trash icon, and it's easy to confuse the two. The X only hides that profile from the Recent profiles shortcut list; the profile and its posts stay fully intact in your library. Only the trash icon actually deletes anything. See Recent profiles: what's the difference between remove and delete? before you click either one.

Deleting your entire account

There's no in-app control for this today, no button in Settings that removes your account. To delete your PostSnag account and its data:

1. Email support@postsnag.com from the same email address your PostSnag account uses, so support can find and verify the account quickly.

2. Ask for your account and its data to be deleted.

3. Support handles the deletion from their side.

This is a heavier, one-way action than deleting a single profile: it takes your whole account, plan, captured profiles, Bookmarks, and Folders with it, not just one profile's worth of posts.

What happens to public post data in Discovery

Public post data that became part of the shared Discovery feed is public Facebook data, the same content anyone could see on Facebook itself, captured by any PostSnag user rather than stored as something private to you specifically. Deleting your account removes your account data and everything tied to it in your own dashboard; it doesn't necessarily scrub public posts you once captured out of that shared Discovery pool, since that data was captured for the benefit of everyone using PostSnag, not just you. See How does the shared Discovery dataset work? and What data does PostSnag collect about me? for the fuller picture.

Before you delete your account

A few things worth checking first, since account deletion can't be undone:

• Export anything you want to keep. Once your account is gone, so is your access to your captured profiles and any Markdown or CSV exports you haven't already downloaded.

• Handle a paid plan separately if you're on one. Deleting your account doesn't automatically process a subscription cancellation on its own; if you're on Pro, use the customer portal link in your Lemon Squeezy receipt email, or mention it in the same email to support.

• Know this is permanent. There's no reactivation option once support processes a deletion request.

Common questions

Is there a delete account button in Settings?
No. Settings covers your Account details, Notifications, Usage, and Plans & pricing, but there's no self-service account-delete control. Email support@postsnag.com instead.

How do I delete just one profile instead of my whole account?
From the dashboard: the delete icon on its card in your Profiles library, the ··· menu on its own page, or the trash icon in Recent profiles. See Recent profiles: what's the difference between remove and delete?

Can I delete a folder?
Not currently. Folders can be created and added to, but there's no delete control for a folder itself today.

If I delete my account, does that remove posts I captured that show up in Discovery?
Not necessarily. Discovery is a shared feed of public Facebook data, so posts you captured that became part of it may persist independently of your account. See How does the shared Discovery dataset work?.

Will deleting my account cancel my subscription automatically?
Don't assume it does. If you're on a paid plan, handle cancellation separately through your Lemon Squeezy customer portal link, or mention it directly in your email to support@postsnag.com.