What happens to my captured data if I downgrade or cancel?

If you downgrade or cancel PostSnag, the posts you've already captured stay in your account. Downgrading changes what you can capture and access going forward; it does not delete or hide anything you've already saved.

Cancelling and downgrading aren't quite the same action: cancelling stops your subscription from renewing, and downgrading to Free is what happens once that paid period runs out. Either way, here's exactly what stays, what changes, and what to expect.

What stays exactly the same

• Every captured post, across your Profiles library, still shows up exactly as it did before.

• Bookmarks you've saved, both posts and profiles.

• Folders you've created, along with everything added to them.

• Exporting. Markdown and CSV exports work on every plan, including Free, so you can still export everything you've already captured.

Nothing about downgrading or cancelling deletes captured data. It changes what happens with new activity from that point forward.

What changes going forward

Once you're back on Free, the usual Free limits apply to new activity: 3 profile scans per week, and up to 30 posts captured per profile, per scan. For example, if you tracked a profile closely on Pro or Lifetime and built up 300 saved posts, those 300 stay exactly where they are. Scanning that same profile again after downgrading only saves up to 30 more posts on each new scan going forward, the same as it would for any other Free-plan capture.

Does Discovery, Analytics, Bookmarks, or Folders stop working?

No. The dashboard itself, including Discovery, Analytics, Bookmarks, and Folders, is available on every plan, Free included. Downgrading doesn't lock you out of any of these; it only limits how much new capturing (weekly scans and posts per profile) you can do going forward. See What do PostSnag's plans include, and what are the limits? for the full breakdown of what's actually gated by plan versus what's open to everyone.

When the change actually happens

If you cancel, you keep full paid access through the end of the period you already paid for. Once that period ends, your account reverts to Free automatically, no separate action needed. Downgrading isn't a self-service button; it's simply what happens after a cancelled subscription's paid period runs out. If you want to move to Free sooner than that, email support@postsnag.com.

If you upgrade again later

Nothing needs to be redone. Whatever you'd already captured and synced to your dashboard stays exactly as it was. If, while back on Free, you captured more than 30 posts on a scan and only the first 30 synced, upgrading again and reopening that profile to click Export To Dashboard brings in the rest PostSnag already captured, the same mechanic as going from Free to a paid plan the first time. See What's included in the Free plan? for exactly how that resyncing works.

What about posts that became part of Discovery?

If any posts you captured became part of the shared Discovery feed, that stays true regardless of your plan. Discovery is built from public Facebook post data captured by any PostSnag user, so it isn't tied to your subscription status and isn't affected by downgrading or cancelling. See How does the shared Discovery dataset work? for the full explanation.

Questions about specific data

For anything about your specific account or captured data that this general policy doesn't cover, email support@postsnag.com.

Common questions

Do I lose my captured posts if I cancel or downgrade?
No. Posts you've already captured and sent to your dashboard stay in your account.

Can I still export after downgrading to Free?
Yes. Markdown and CSV exports work on every plan, including Free.

Can I still capture new posts on the Free plan after downgrading?
Yes, within Free's limits: 3 profile scans a week, up to 30 posts per profile per scan.

Does downgrading turn off Discovery, Analytics, Bookmarks, or Folders?
No. All of those are available on every plan; downgrading only limits new capture, not access to the dashboard itself.

Does downgrading delete my Folders or Bookmarks?
No. Folders and Bookmarks you've already created stay in your account after downgrading.