What happens to my captured data if I downgrade or cancel?

If you downgrade or cancel PostSnag, the posts you've already captured stay in your account. Downgrading changes what you can capture and access going forward; it does not delete or hide anything you've already saved.

Cancelling and downgrading aren't quite the same action: cancelling stops your subscription from renewing, and downgrading to Free is what happens once that paid period runs out. Either way, here's exactly what stays, what changes, and what to expect.

What stays exactly the same

• Every captured post, across your Profiles library, still shows up exactly as it did before.
• Bookmarks you've saved, both posts and profiles.
• Folders you've created, along with everything added to them.
• Exporting. Markdown and CSV exports work on every plan, including Free, so you can still export everything you've already captured.

Nothing about downgrading or cancelling deletes captured data. It changes what happens with new activity from that point forward.

What changes going forward

Once you're back on Free, the usual Free limits apply to new activity: 3 profile scans total, with no weekly reset, and up to 30 posts captured per profile, per scan. For example, if you tracked a profile closely on Pro or Lifetime and built up 300 saved posts, those 300 stay exactly where they are. Scanning that same profile again after downgrading only saves up to 30 more posts on each new scan going forward, the same as it would for any other Free-plan capture.

Does Discovery, Analytics, Bookmarks, or Folders stop working?

Analytics, Bookmarks, and Folders keep working exactly the same after you downgrade or cancel; none of those are gated by plan. Discovery is the exception: it's a Pro and Lifetime feature, not available on Free, so once your account is back on Free, Discovery is no longer accessible until you upgrade again. Downgrading doesn't touch anything you've already captured either way; it only limits new capturing (the 3-scan total and posts per profile going forward) and, specifically for Discovery, whether you can open that page at all. See What do PostSnag's plans include, and what are the limits? for the full breakdown of what's actually gated by plan versus what's open to everyone.

When the change actually happens

If you cancel, you keep full paid access through the end of the period you already paid for. Once that period ends, your account reverts to Free automatically, no separate action needed. Downgrading isn't a self-service button; it's simply what happens after a cancelled subscription's paid period runs out. If you want to move to Free sooner than that, email support@postsnag.com.

If you upgrade again later

Nothing needs to be redone. Whatever you'd already captured and synced to your dashboard stays exactly as it was. If, while back on Free, you captured more than 30 posts on a scan and only the first 30 synced, upgrading again and reopening that profile to click Export To Dashboard brings in the rest PostSnag already captured, the same mechanic as going from Free to a paid plan the first time. See What's included in the Free plan? for exactly how that resyncing works.

Does Discovery change when I downgrade or cancel?

Access does: Discovery is a Pro and Lifetime feature, so once you're back on Free, the Discovery page itself isn't available until you upgrade again. The data behind it doesn't change. Discovery works from the creators and groups you personally track, not a separate shared pool, and the posts behind your patterns are the same captured posts covered above: they stay in your account when you downgrade or cancel. Upgrade again and Discovery picks back up from your same library, not from scratch. See Does Discovery share my captured data with other PostSnag users? for the full explanation of how Discovery works.

Questions about specific data

For anything about your specific account or captured data that this general policy doesn't cover, email support@postsnag.com.

Common questions

Do I lose my captured posts if I cancel or downgrade?

No. Posts you've already captured and sent to your dashboard stay in your account.

Can I still export after downgrading to Free?

Yes. Markdown and CSV exports work on every plan, including Free.

Can I still capture new posts on the Free plan after downgrading?

Yes, within Free's limits: 3 profile scans total, up to 30 posts per profile per scan.

Does downgrading turn off Discovery, Analytics, Bookmarks, or Folders?

Analytics, Bookmarks, and Folders stay available either way. Discovery is the exception: it needs Pro or Lifetime, so downgrading to Free turns off access to Discovery specifically until you upgrade again.

Does downgrading delete my Folders or Bookmarks?

No. Folders and Bookmarks you've already created stay in your account after downgrading.

Related articles

• How do I cancel my PostSnag subscription?
• What's included in the Free plan?
• Does Discovery share my captured data with other PostSnag users?
• How does exporting work on the Free vs paid plans?
• What is the refund policy, and how do I request a refund?
• What do PostSnag's plans include, and what are the limits?