How do I cancel my PostSnag subscription?

PostSnag lets you cancel your subscription right inside the app: open Settings, go to Billing, and click Cancel subscription. If you'd rather not use that path, the Lemon Squeezy customer portal linked in your receipt or renewal email, and emailing support@postsnag.com, both work too.

This article walks through all three paths, what happens right after you cancel, and how cancelling is different from asking for a refund.

Cancel from inside PostSnag

1. Sign in to your PostSnag dashboard.
2. Open Settings.
3. Go to Billing.
4. Click Cancel subscription.
5. Confirm when asked.

That's it. PostSnag stops the next renewal charge and shows your subscription as cancelled from that point on.

[SCREENSHOT: the Billing tab in Settings, showing the Cancel subscription option]

This is the path for Pro, which bills monthly and renews until you cancel. Lifetime is a one-time purchase, not a subscription, so there's nothing to cancel. If you bought Lifetime and have a question about your purchase, email support@postsnag.com.

Cancel from the Lemon Squeezy customer portal

PostSnag uses Lemon Squeezy to handle billing. Every receipt and renewal email PostSnag sends includes a link to your Lemon Squeezy customer portal, where you can also cancel your subscription, see past charges, and update your payment method. The portal is Lemon Squeezy's own page, separate from the PostSnag dashboard, but it's tied to the same subscription either way. If you can't find that email, search your inbox for Lemon Squeezy or PostSnag, or just use the in-app path above instead.

A few things worth knowing before you cancel

• You don't need to export anything first. Cancelling doesn't touch your captured posts, Bookmarks, or Folders. They stay exactly as they are.
• Cancelling applies to your next charge, not your current period. You keep the access you already paid for; cancelling just stops it from renewing again.
• You don't need to delete your account too. Cancelling only changes your plan. If you want the account itself gone, that's a separate step; see How do I delete my account and data?

Cancel by emailing support

You can also email support@postsnag.com and ask to have your subscription cancelled. Include the email address on your PostSnag account so the team can find it quickly. This works as a fallback if you run into trouble with the in-app option or the customer portal, or if you'd simply rather have a person handle it.

What happens after you cancel

Cancelling stops future renewals; it doesn't cut off access right away. You keep full Pro access through the end of the period you already paid for. Once that period ends, your account reverts automatically to the Free plan, no extra steps needed.

Nothing you've captured gets deleted when you cancel or move to Free. Every post, Bookmark, and Folder you've built stays exactly where it is; only what you can capture and access going forward changes. See What happens to my captured data if I downgrade or cancel? for the full picture.

Changed your mind? You can upgrade again any time. See How do I upgrade to Pro or Lifetime?

Cancelling is not the same as refunding

Cancelling only stops your subscription from renewing. It does not return money for a payment you've already made. If you're within 14 days of your first payment and want that payment back, that's a separate refund request. See What's the difference between cancelling and refunding? and What is the refund policy, and how do I request a refund? for exactly how that works.

Common questions

Do I lose access the moment I cancel?

No. You keep full Pro access through the end of your current paid period. Your account only moves to Free after that period ends.

Does cancelling refund my last payment?

No. Cancelling and refunding are different requests. A refund is available only within 14 days of your first payment; see the refund policy for the full details.

What happens to my captured posts if I cancel?

They stay in your account. Cancelling only changes what you can capture and access going forward, not what you've already saved.

Can I cancel a Lifetime purchase?

There's nothing to cancel. Lifetime is a single one-time payment, not a recurring subscription. Email support@postsnag.com for any account-specific questions.

What if I can't find the Cancel subscription option in Settings?

Use the Lemon Squeezy customer portal linked in your receipt or renewal email, or email support@postsnag.com and the team will cancel it for you directly.

Related articles

• What's the difference between cancelling and refunding?
• What is the refund policy, and how do I request a refund?
• How do billing and renewals work?
• What happens to my captured data if I downgrade or cancel?
• How do I upgrade to Pro or Lifetime?