PostSnag

Create your account, sign in across the extension and dashboard, and manage your settings.

Account & Settings

Your PostSnag login and your Facebook account are separate; PostSnag never asks for or stores your Facebook password.

What's the difference between my PostSnag account and my Facebook account?

Create a PostSnag account with your name, email, and password, or Continue with Google. One account works in the extension and dashboard.

How do I create a PostSnag account?

Delete individual profiles yourself in the dashboard; to delete your entire PostSnag account and data, email support@postsnag.com.

How do I delete my account and data?

Sign into your PostSnag account in Chrome on any device to use it there; there's no multi-seat team plan yet.

Can I use PostSnag on multiple devices or with my team?

PostSnag sends an in-app and email notification when a big export finishes, plus toggles in Settings for the updates you want to hear about.

What notification settings does PostSnag have?

Use Forgot password on the login page to reset a lost password, or update it anytime from Settings, Account.

How do I reset or change my password?

Sign in to PostSnag with email and password or Continue with Google, from the dashboard or the extension panel; one sign-in works on both.

How do I sign in to PostSnag (extension and dashboard)?

Update your name, email, or password from Settings, Account in your PostSnag dashboard, then save your changes.

How do I update my name, email, and profile?

Search for any helpful articles from our team to find an answer to your question.

Feedback

Roadmap

Install Chrome Extension

Login Dashboard

New to PostSnag? Capture your first Facebook profile and see what content is working in under two minutes.

Getting Started

PostSnag is a Chrome extension and dashboard that captures the public posts, including the real video file behind every reel, on any Facebook profile, Page, or group as you scroll.

What is PostSnag?

PostSnag is Facebook-only today; it does not capture posts from Instagram, TikTok, LinkedIn, or any other platform yet.

Does PostSnag work on Instagram, TikTok, or other platforms?

Plain-language definitions for every PostSnag term, from Capture and Scan to Overview, Posts, Compare, Discovery, and the four export formats.

What do the key PostSnag terms mean? (Glossary)

PostSnag captures posts client-side from your own session, covers profiles, Pages, and Groups, and exports AI-ready files and real media.

How is PostSnag different from other Facebook research tools?

PostSnag captures posts, including the real video file behind every reel, as you scroll your own Facebook session, then syncs them to your dashboard when you click Export To Dashboard.

How does PostSnag work?

PostSnag is read-only and client-side: it uses your own Facebook session and never acts on your behalf.

Is PostSnag safe to use?

PostSnag has three plans, Free, Pro, and Lifetime, with hard limits only on the Free plan: 3 total profile scans, a 30-post preview, and limited group scans.

What do PostSnag's plans include, and what are the limits?

CrowdTangle is gone and Facebook offers no native analytics for accounts you don't own; PostSnag fills that gap differently.

Is PostSnag a CrowdTangle alternative?

A step-by-step first capture: install PostSnag, sign in, open a Facebook profile, scroll, then export to your dashboard.

How do I capture my first Facebook profile? (Quick start)

PostSnag captures public posts, including the real video file behind every reel, on profiles, Pages, and groups; never private posts, Messenger, Stories, or live video.

What can and can't PostSnag capture?

PostSnag walks new accounts through a guided tour, a getting-started checklist, and a short welcome video on day one, with breadcrumb navigation to keep you oriented.

How do I get started on my first day?

PostSnag is building an MCP that connects it to AI tools, pinned-post detection, multi-language support, a weekly digest, engagement rate everywhere, and expansion beyond Facebook.

What is PostSnag building next?

Quick fixes for capture counts, missing posts, sign-in, and anything that looks off.

Troubleshooting

The toolbar popup and the on-page panel are two separate windows sharing one PostSnag sign-in, and they usually sync within a moment of each other.

Why am I asked to sign in twice?

Scrolling back over posts you've already passed can make the Collected count pause briefly. PostSnag won't count the same post twice.

Why does the Collected count change when I scroll back up?

A connection error after exporting usually means your network is blocking postsnag.com, not that your capture failed. Your data stays saved either way.

Why do I get a connection error when I export?

Message the team through the support popup in the bottom-right of any dashboard page, or email support@postsnag.com. You'll usually get a reply within one business day.

How do I contact PostSnag support?

A refresh button in the panel's header now reloads your captured data in one click. The dashboard itself only updates when you export again.

Why does my dashboard data look out of date after switching profiles?

No. PostSnag reads posts that are already loading on the page as you scroll, instead of running separate background processes of its own.

Does PostSnag slow down Facebook or my browser?

A post published moments before you scan can still be settling into Facebook's feed, so it may not appear until you capture and export it again.

Why does my export seem to be missing the most recent post?

The earliest post on a profile can be missed on a first pass since it may load before PostSnag finishes starting up on that page. Here's why, and how to catch it.

Why does the first post on a profile seem to be missing?

PostSnag now captures the real video file behind every reel and video, plus a cover image, but any media can still be missed if it hadn't finished loading when PostSnag read the post.

Why didn't a photo, album, or video fully capture?

Yes. PostSnag captures posts by their structure, post type, media, and engagement numbers, not by the language they're written in.

Does PostSnag work on non-English Facebook?

PostSnag can only capture posts that have actually loaded on your screen, so an unloaded page, a signed-out tab, or an unsupported section can show zero posts collected.

Why is nothing getting captured on a profile?

PostSnag's Free plan previews the first 30 posts per profile scan in your dashboard, with the rest blurred behind a subscribe or upgrade wall until you upgrade.

Why am I only seeing a preview of a profile's posts? (Free plan)

PostSnag counts what it actually captures from your screen as you scroll, so panel, dashboard, and Facebook totals can differ slightly. That's expected.

Why do post counts look different across the panel, dashboard, and Facebook?

Shared posts, tagged posts, and Group context can attribute a captured post to a profile you did not expect. Here is why, and how to fix it.

Why do posts show up under a different profile than expected?

PostSnag reads a profile's name and picture from the page as it captures, so a loading page or a recent photo change can briefly show the wrong one.

Why does a profile's name or picture look wrong?

PostSnag renews your sign-in automatically in the background. When that fails, it signs you out cleanly instead of leaving your session half-working.

Why was I signed out unexpectedly?

Your plan is confirmed by your account and read fresh by the extension and dashboard, so a short delay right after upgrading, before Free limits clear, is expected.

I upgraded but still see free-plan limits. What do I do?

Export any profile to Markdown or CSV and let ChatGPT, Claude, or Gemini find the patterns.

Exporting & AI

Export Markdown or CSV to paste into an AI tool, or export Data plus media so it can watch the real video files too, then ask a specific question.

How do I analyze Facebook posts with ChatGPT, Claude, or Gemini?

PostSnag exports a profile in four formats, Markdown, CSV, media only, or data plus media, using the Export dropdown or multi-select.

How do I export a profile, and what are the formats?

Free plan exports match its 30-post preview per profile; Pro and Lifetime give you complete-capture exports covering everything captured, with no separate export fee.

How does exporting work on Free vs paid?

Compare PostSnag's four export formats, Markdown, CSV, media only, and data plus media, and see which one fits what you're about to do next.

Which export format should I choose? (Markdown, CSV, media, or both)

PostSnag's Markdown and CSV exports cover post data with a reaction total only. The media zips add the real video and image files, not thumbnails.

What is included in a PostSnag export?

Large PostSnag exports run as a background job so your tab never freezes, then notify you in-app and by email the moment the file is ready.

How do big exports and export notifications work?

Add PostSnag to your browser, pin it, and get the panel running on Facebook in under a minute.

Installing the Extension

Install PostSnag from the Chrome Web Store in under a minute, pin it, sign in, and confirm the panel appears on a Facebook profile.

How do I install PostSnag from the Chrome Web Store?

Pin PostSnag to your Chrome toolbar from the Extensions menu so its icon stays visible and one click away.

How do I pin PostSnag to my browser toolbar?

PostSnag works in any Chromium browser that supports Chrome Web Store extensions, like Edge, Brave, and Arc. It doesn't work in Firefox or Safari.

Does PostSnag work in Edge, Brave, Arc, and other browsers?

The PostSnag icon opens the panel only on a signed-in Facebook tab. Anywhere else, or while signed out, it opens a small popup instead.

Why does the PostSnag icon open a small popup instead of the panel?

Advanced, optional path: download a PostSnag build from postsnag.com/downloads and load it into Chrome yourself using Developer mode.

How do I install PostSnag manually from a build file? (Advanced)

Remove PostSnag from chrome://extensions, then reinstall it any time from the Chrome Web Store. Your dashboard data stays safe.

How do I uninstall or reinstall PostSnag?

Chrome updates PostSnag automatically if you installed it from the Chrome Web Store. Force a check any time from chrome://extensions.

How do I update PostSnag to the latest version?

Capturing needs desktop Chrome or another Chromium browser. You can still view your PostSnag dashboard from a phone browser at app.postsnag.com.

Can I use PostSnag on my phone or in the Facebook app?

Turn any Facebook profile, Page, or creator into clean, sortable post data just by scrolling.

Capturing Posts

No. PostSnag is manual and read-only, capturing only what you scroll past in your own session; there's no background automation or public API.

Can I automate captures or use a PostSnag API?

A creator account is a personal profile with professional mode turned on, and PostSnag captures it exactly like any other profile.

How do I capture a creator or public figure's posts?

Yes, PostSnag captures Facebook Reels with the real playable video file, a cover image, duration, caption, and full engagement, the same way it captures any other post type.

Can I capture Facebook Reels?

PostSnag captures a Facebook Page's posts with the same scroll-to-capture flow used on a personal profile, no admin access required.

How do I capture posts from a Facebook Page?

Open the profile, scroll steadily while PostSnag's panel captures each post, then click Export To Dashboard to send everything to your account.

How do I capture posts from a Facebook profile?

PostSnag reads the posts that load onto your screen as you scroll a Facebook profile, so how far and how steadily you scroll decides what it captures.

How does scroll-to-capture work, and why does scrolling matter?

Export To Dashboard sends the posts you've captured while scrolling up to your PostSnag dashboard; nothing syncs until you click it.

How do I send my captured posts to the dashboard? (Export To Dashboard)

Sign in to the PostSnag extension with your email and password or Continue with Google, the same account you use on the dashboard.

How do I sign in to the PostSnag extension?

The PostSnag panel is the in-page window on Facebook that shows live capture progress, a refresh button, and analytics on what you've collected.

What is the PostSnag panel?

Load the page fully, scroll slowly from the top, and wait for Synced before exporting: the habits that produce the most complete capture.

How do I get the most complete and accurate capture?

PostSnag captures each post's type, full engagement numbers, exact date and time, caption, media, and author details, including the real video file for videos and Reels.

What data does PostSnag capture from each post?

PostSnag captures personal profiles, Facebook Pages, and creator profiles in professional mode the same way, plus Facebook Groups, either a member's profile or the whole group feed.

Which Facebook profiles, Pages, and creators does PostSnag work on?

Earn 30% recurring commission for every creator and marketer you send to PostSnag.

Affiliate Program

PostSnag pays affiliates 30% recurring commission for the life of every subscription they refer, tracked with a 30-day cookie on Anderro.

How do PostSnag affiliate commissions work?

PostSnag pays affiliates monthly through Anderro once commissions clear a refund hold and reach the $30 minimum payout.

How and when do affiliates get paid?

Join PostSnag's affiliate program free at anderro.com/join/postsnag to get a tracked referral link and start earning recurring commission.

How do I become a PostSnag affiliate?

PostSnag affiliates can promote through their own content, but can't bid on brand terms or run paid ads directly to postsnag.com.

What are the affiliate program rules and guidelines?

Answers to the questions affiliates ask most about joining, earning, and getting paid in PostSnag's affiliate program on Anderro.

PostSnag affiliate program FAQ

Real workflows for competitor research, swipe files, creator vetting, and agency audits.

Use Cases & Playbooks

PostSnag analyzes a competitor's Facebook profile by capturing their posts, then reading their performance in that profile's own Analytics tab.

How do I analyze a competitor's Facebook profile?

PostSnag builds a Facebook swipe file by capturing several creators, then using the global Posts page to sort, multi-select, and export the best posts in one pass.

How do I build a Facebook swipe file?

Agencies capture a client and competitors, compare them side by side, and export clean data to hand over, all on one Pro or Lifetime seat.

How do agencies use PostSnag for client research?

PostSnag finds the post types and posting days that work by reading a profile's Analytics tab or Overview's library-wide charts for content mix, posting activity, and best time to post.

How do I find the post types and posting days that work?

PostSnag researches a niche before you enter it by capturing a spread of its creators, then reading Overview, Posts, and Discovery for what's already working.

How do I research a niche before I enter it?

PostSnag turns a Facebook Group into content ideas by capturing its posts, either by scrolling the whole feed or one member at a time, then sorting for what people already responded to.

How do I turn a Facebook Group into content ideas?

PostSnag vets a creator before a paid collaboration by capturing their real posting history, then checking Analytics, the Outlier flag, and Compare instead of trusting a media kit alone.

How do I vet a creator before a paid collaboration?

PostSnag compares competitors side by side on the Compare page: up to three captured profiles at once, an At-a-glance winner table, and matching breakdown charts for each.

How do I compare competitors side by side?

PostSnag finds winning hooks across the creators you track with Discovery, a pattern engine that names recurring caption formats and ranks them by performance. Requires Pro or Lifetime.

How do I find winning hooks across the creators I track?

Sort, filter, save, and analyze every post you have captured, all in one place.

Your Dashboard

Every profile you capture has its own Analytics tab: most viral post, top posts by reactions, comments, and shares, content mix, posting patterns, and best time to post.

How do I read a profile's Analytics?

PostSnag bookmarks a post, a profile, or an entire group with one click, then organizes everything you saved into Posts, Profiles, and By group tabs.

How do I bookmark posts, profiles, and groups?

A tour of the PostSnag dashboard sidebar: Overview, Profiles, Posts, Groups, Compare, Discovery, Bookmarks, Folders, and Recent scans, with a link to the full article on each.

What's in the PostSnag dashboard? (a tour)

Discovery finds the caption and hook patterns working across the creators you track, each with a performance multiplier, an Adoption chart, and real example posts. It requires Pro or Lifetime.

What is Discovery, and how do I use it?

Folders are named collections, up to 10 per account, for grouping captured posts by project, client, or topic. Create, rename, and delete them any time.

How do I organize captured posts into Folders?

An outlier is a post that beat its own creator's typical performance, shown as a multiple like Nx their typical post, not a top 1% ranking.

What is an outlier post?

A profile's page has a header stat row plus Posts, Reels, and Analytics tabs; filter by type and time, sort by reactions, comments, or shares, and open a post for the full detail view.

How do I filter, search, and sort a profile's posts?

Open Profiles in the left navigation for your whole roster, split into profiles you captured directly and ones pulled from your groups, with leaderboard and outlier views.

How do I find and manage captured profiles?

Removing a profile or group from Recent scans only hides it from that list. Deleting permanently erases it and everything captured with it.

Recent scans: what is the difference between remove and delete?

PostSnag's Overview page is the dashboard home screen: nine stat tiles, two leaderboards, library-wide charts, your top posts, and your biggest groups, all rolled up from everything you've captured.

What is the Overview dashboard?

PostSnag's Posts page is the global command center for your library: every post from every creator and group, sortable, filterable, and ready for bulk export.

What is the Posts page, and how do I use it?

PostSnag's Compare page lines up to three of your captured profiles side by side with an At-a-glance table and parallel breakdown charts for each.