How do I delete my account and data?

Deleting your PostSnag account isn't self-service today. There's no Delete account button anywhere in the product, though you can delete individual captured profiles yourself in the dashboard anytime, and email support@postsnag.com to remove your entire account and its data.

These are two different actions. Deleting a profile clears specific captured data but leaves your account, plan, and everything else intact. Deleting your account removes the account itself.

What you can delete yourself, right now

Delete a captured profile

Deleting a profile removes that profile and every post captured under it, for good. You can do this from any of three places, and all three lead to the same confirmation:

• The delete icon on a profile's card in your Profiles library.

• The ··· menu on the profile's own page, which has a danger-styled "Delete profile" option.

• The trash icon next to a profile in your Recent scans list.

Whichever route you use, PostSnag confirms with: "Delete <name>? This removes the profile and its captured posts from your library. Once deleted, it can't be recovered." Read that last line literally: there's no undo and no recovery once you confirm.

Un-bookmark a post or profile

If you just want something out of Bookmarks rather than gone entirely, click its bookmark icon again to un-save it. This doesn't delete the underlying profile or post; it only removes it from your Bookmarks list.

Folders: what you can and can't do yourself

You can create folders and add posts to them yourself, and remove a post from a folder any time. Renaming or deleting a folder itself isn't self-service in the dashboard today; there's no rename or delete control on a folder. Email support@postsnag.com if you need a folder renamed or removed, and mention the folder name so support can find it.

Recent scans: remove is not delete

The Recent scans list also has an X icon next to the trash icon, and it's easy to confuse the two. The X only hides that profile from the Recent scans shortcut list; the profile and its posts stay fully intact in your library. Only the trash icon actually deletes anything. See Recent scans: what is the difference between remove and delete? before you click either one.

Deleting your entire account

There's no in-app control for this today, no button in Settings that removes your account. To delete your PostSnag account and its data:

• Email support@postsnag.com from the same email address your PostSnag account uses, so support can find and verify the account quickly.

• Ask for your account and its data to be deleted.

• Support handles the deletion from their side.

This is a heavier, one-way action than deleting a single profile: it takes your whole account, plan, captured profiles, Bookmarks, and Folders with it, not just one profile's worth of posts.

What happens to public post data PostSnag has pooled

Public posts you capture are also pooled on PostSnag's backend and can be reused across accounts, since it's the same public content anyone could see on Facebook itself, not something private to you specifically. Deleting your account removes your account data and everything tied to it in your own dashboard; it doesn't necessarily scrub that pooled public post data out of PostSnag's stored data, since it can persist and be reused independently of your account. See Does Discovery share my captured data with other PostSnag users? and What data does PostSnag collect about me? for the fuller picture.

Before you delete your account

A few things worth checking first:

• Export anything you want to keep. Once your account is gone, so is your access to your captured profiles and any files you haven't already downloaded.

• Cancel a Pro subscription first. Deleting your account doesn't cancel a subscription on its own. Open Settings, click Cancel subscription and confirm, or mention the subscription in the same email to support.

• Know what deletion does. PostSnag deactivates the account and changes its sign-in email so nobody can log in to it again; you lose access to everything in it. PostSnag's own deletion notice says support can restore a deactivated account within 30 days if you ask; after that, treat it as gone.

Common questions

Is there a delete account button in Settings?

No. Settings covers your Account details, Notifications, Usage, and Plans & pricing. There's no self-service account-delete control. Email support@postsnag.com instead.

How do I delete just one profile instead of my whole account?

From the dashboard: the delete icon on its card in your Profiles library, the ··· menu on its own page, or the trash icon in Recent scans. See Recent scans: what is the difference between remove and delete?

Can I delete or rename a folder myself?

Not today. You can create folders and add or remove posts from them yourself, but renaming or deleting a folder needs an email to support@postsnag.com.

If I delete my account, does that remove posts I captured that show up in Discovery?

Not necessarily. The public post data you captured is public content PostSnag can store and reuse, so it may persist independently of your account. See Does Discovery share my captured data with other PostSnag users?.

Will deleting my account cancel my subscription automatically?

No. If you're on Pro, cancel it yourself first: open Settings, click Cancel subscription and confirm. Or mention the subscription in your email to support@postsnag.com and support will handle both.

Related articles

• Recent scans: what is the difference between remove and delete?

• Does Discovery share my captured data with other PostSnag users?

• How do I organize captured posts into Folders?

• How do I cancel my PostSnag subscription?