How long does PostSnag keep my data?

PostSnag keeps your account and everything you have captured for as long as your account stays active. There is no automatic countdown or inactivity timer quietly deleting things behind the scenes. Your private account data stays until you remove it yourself or ask PostSnag to; the public posts you capture can persist in PostSnag's stored data independently of your account, since they are public content.

Here is exactly what that looks like, step by step.

While your account is active

Everything you have captured, your Profiles library, Bookmarks, and Folders, stays in your dashboard for as long as your account exists. Going weeks or months without opening PostSnag does not put your data at risk. There is no inactivity clock running against you, and nothing gets quietly purged for being old or unused.

How to delete a captured profile

Deleting a profile removes it, and every post captured under it, for good. You can do this from any of three places:

1. From your Profiles library, hover the profile's card and click the delete icon that appears.
2. From the profile's own page, open the ··· menu and choose delete.
3. From Recent profiles, click the trash icon next to the profile.

[SCREENSHOT: The delete icon on a profile card in the Profiles library]

Any of the three removes that profile and its posts from your dashboard immediately. This cannot be undone, so if you are not sure, export the profile first. See How does PostSnag work?.

How to un-bookmark a post or profile

Saved items are not the same as captured ones. Un-bookmarking removes something from your Bookmarks list, but does not delete the underlying captured post or profile. Click the bookmark icon on any saved post or profile card to remove it. There is no confirmation step; it comes off your Bookmarks list immediately.

Folders

You can create Folders (up to 10) and add captured posts to them, and you can delete a Folder itself any time from its options menu. Deleting a Folder removes the Folder, not the posts inside it, which stay in your library, and it frees up a slot toward the 10-Folder cap.

Deleting your whole account

There is no self-service "delete my account" button in PostSnag today. To delete your account and everything tied to it, email support@postsnag.com from your account's email address and ask for it to be removed. This is different from deleting a single profile yourself: a support-requested account deletion clears your private account data, your login details, plan status, Bookmarks, and Folders, while deleting a profile only clears that one profile's data.

What happens to the public posts you captured

Deleting your account clears your private account data, but not necessarily the public posts you captured. Because a captured post is the same public content anyone viewing that profile on Facebook could already see, that post data can persist in PostSnag's stored data independently of your account, since it is public and reusable within PostSnag. This is separate from your private information, which is removed when your account is deleted. If you have a specific question about a capture you're concerned about, support@postsnag.com can look into it with you.

What happens if you downgrade or cancel instead

Downgrading from Pro or Lifetime back to Free, or cancelling, does not delete anything. The posts you already captured and saved stay in your account. Going forward, the Free plan's limits apply to new activity: 3 profile scans total, 30 posts saved per profile per scan. Nothing already saved gets trimmed down to fit those limits retroactively. If you have specific questions about your own account's data after a plan change, support@postsnag.com can look at the details with you.

Billing records and backups

Billing records and system backups may be retained longer than your active account data, as needed for legal, accounting, or security reasons. This is standard practice, common to any paid service, and is not something you need to manage yourself.

Common questions

Does PostSnag delete my data automatically if I stop using it?

No. Your data stays until you delete it yourself or ask support to remove it. There is no inactivity timer counting down in the background.

Can I delete just one captured profile instead of everything?

Yes. Delete it from your Profiles library, its own page, or Recent profiles, and every post captured under it goes with it.

If I delete my account, does that remove the patterns I've seen in Discovery?

Deleting your account removes your private account data, so you will not be able to sign in to see your Discovery page, Bookmarks, or Folders anymore. The public posts behind those patterns are different: since that data is public, it can persist in PostSnag's stored data independently of your account. See What happens to the public posts you captured above.

Can I delete a Folder?

You can delete a Folder any time. Open the Folder's options menu, choose Delete, and confirm. Deleting a Folder removes the Folder itself, not the posts inside it, which stay captured in your library.

What happens to my data if I downgrade my plan?

Nothing you already captured gets deleted. Your existing posts stay saved to your account, and the Free plan's limits apply to new scans going forward.

Related articles

• Where is my data stored, and who does PostSnag work with?
• Does Discovery share my captured data with other PostSnag users?
• What happens to my captured data if I downgrade or cancel?
• Does PostSnag sell my data?

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