How long does PostSnag keep my data?

PostSnag keeps your account and everything you have captured for as long as your account stays active. There is no automatic countdown or inactivity timer quietly deleting things behind the scenes. Your private account data stays until you remove it yourself or ask PostSnag to close your account; the public posts you capture can persist in PostSnag's stored data independently of your account, since they are public content.

Here is exactly what that looks like, step by step.

While your account is active

Everything you have captured, your Profiles library, Bookmarks, and Folders, stays in your dashboard for as long as your account exists. Going weeks or months without opening PostSnag does not put your data at risk. There is no inactivity clock running against you, and nothing gets quietly purged for being old or unused.

How to delete a captured profile

Deleting a profile removes it, and every post captured under it, for good. You can do this from any of three places:

• From your Profiles library, hover the profile's card and click the delete icon that appears.

• From the profile's own page, open the ··· menu and choose delete.

• From Recent scans, click the trash icon next to the profile.

Any of the three removes that profile and its posts from your dashboard immediately. This cannot be undone, so if you are not sure, export the profile first. See How does PostSnag work?.

How to un-bookmark a post or profile

Saved items are not the same as captured ones. Un-bookmarking removes something from your Bookmarks list, but does not delete the underlying captured post or profile. Click the bookmark icon on any saved post or profile card to remove it. There is no confirmation step; it comes off your Bookmarks list immediately.

Folders

You can create Folders and add captured posts to them from your dashboard, and remove a post from a Folder any time. Folders themselves don't have a rename or delete option in the dashboard today: to rename or delete a Folder, email support@postsnag.com and ask. Removing posts from a Folder, or deleting the posts themselves, never touches your Profiles library; the posts stay captured there either way.

Deleting your whole account

There is no self-service "delete my account" button in PostSnag today. To close your account, email support@postsnag.com from your account's email address and ask. Closing your account deactivates it and turns off sign-in right away; PostSnag can restore it if you contact support again within 30 days. This is different from deleting a single profile yourself, which happens immediately and on your own, straight from your dashboard. If you have a specific question about what happens to your captured library after your account is closed, support@postsnag.com can walk you through it.

What happens to the public posts you captured

Closing your account turns off your own access, but not necessarily the public posts you captured. Because a captured post is the same public content anyone viewing that profile on Facebook could already see, that post data can persist in PostSnag's stored data independently of your account, since it is public and reusable within PostSnag. This is separate from your private account details, which stop being usable once your account is closed. If you have a specific question about a capture you're concerned about, support@postsnag.com can look into it with you.

What happens if you downgrade or cancel instead

Downgrading from Pro or Lifetime back to Free, or cancelling, does not delete anything. The posts you already captured and saved stay in your account. Going forward, the Free plan's limits apply to new activity. On the Free plan you get 3 profile scans and 2 group scans in any rolling 7-day window, and each scan previews the first 30 posts in your dashboard. Nothing already saved gets trimmed down to fit those limits retroactively. If you have specific questions about your own account's data after a plan change, support@postsnag.com can look at the details with you.

Billing records and backups

Billing records and system backups may be retained longer than your active account data, as needed for legal, accounting, or security reasons. This is standard practice, common to any paid service, and is not something you need to manage yourself.

Common questions

Does PostSnag delete my data automatically if I stop using it?

No. Your data stays until you delete it yourself or ask support to close your account. There is no inactivity timer counting down in the background.

Can I delete just one captured profile instead of everything?

Yes. Delete it from your Profiles library, its own page, or Recent scans, and every post captured under it goes with it.

If I close my account, does that remove the patterns I've seen in Discovery?

Closing your account turns off your sign-in, so you won't be able to see your Discovery page, Bookmarks, or Folders anymore. The public posts behind those patterns are different: since that data is public, it can persist in PostSnag's stored data independently of your account. See What happens to the public posts you captured above.

Can I rename or delete a Folder?

Not from the dashboard today. Email support@postsnag.com and ask, and they'll rename or delete it for you. You can add and remove posts from a Folder yourself any time.

What happens to my data if I downgrade my plan?

Nothing you already captured gets deleted. Your existing posts stay saved to your account, and the Free plan's limits apply to new scans going forward.

Related articles

• Where is my data stored, and who does PostSnag work with?

• Does Discovery share my captured data with other PostSnag users?

• What happens to my captured data if I downgrade or cancel?

• Does PostSnag sell my data?

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